Errors

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Access forbidden (403)

Code: A0001

You don’t have the necessary permissions to access this feature or information. Please check Get access and Authentication.

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Timeout (504)

Code: A0002

The allowed time for this request has passed. Please try again with smaller request size or contact the support.

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Bad request (400)

Code: A0003

Your request couldn’t be processed. Please check the relevant documentation, base URL, endpoint, Content-Type header, required fields, field format (e.g. UUIDs) and try again.

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Invalid token (403)

Code: A0004

The provided token was incomplete or not in correct format. Please check the token or contact the support.

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Invalid user (403)

Code: A0005

The provided token contains an invalid user. Please check the token or contact the support.

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Invalid ID (400)

Code: A0006

The provided ID is in an incorrect format or shape. Please check the documentation for required ID formatting such as UUID.

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Interaction not found (404)

Code: A0007

The requested interaction could not be found in our system. Ensure the interaction exists and you have permission to access it through the listing endpoint.

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Invalid UUID (400)

Code: A0008

The provided UUID is in an incorrect format or shape. Please check the documentation for required ID formatting such as UUID.

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Document not found (404)

Code: A0009

The requested document could not be found in our system. Ensure the document exists and you have permission to access it through the listing endpoint.

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Error processing (500)

Code: A0010

The request could not be performed at the moment. Please try again later or contact the support.

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Recording not found (404)

Code: A0011

The requested recording could not be found in our system. Ensure the recording exists and you have permission to access it through the listing endpoint.

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Transcript not found (404)

Code: A0012

The requested transcript could not be found in our system. Ensure the transcript exists and you have permission to access it through the listing endpoint.

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Bad query in URL (400)

Code: A0013

The query parameters are invalid or incomplete. Please verify them against the endpoint specification.

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Template section not found (404)

Code: A0014

The requested template section could not be located in our system. Ensure the template section exists and you have permission to access it.

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Invalid context structure (400)

Code: A0015

The specified context structure is invalid. Ensure the request matches the expected format.

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Limit reached (400)

Code: A0016

The provided input exceeds the maximum allowed limit. Please provide a different value or check the endpoint’s documentation.

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Duplicate value (400)

Code: A0017

The value provided already exists. Duplicate entries are not allowed for this field. Refer to the endpoint specification for the field.

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Unsupported language (400)

Code: A0018

The requested language is not supported by the endpoint. Please check the supported languages or contact the support.

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Fact group not found (404)

Code: A0019

The requested fact group was not found in the system. Double-check such a group exists or contact the support.

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Fact not found (404)

Code: A0020

The requested fact was not found in the system. Double-check such a group exists or contact the support.

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Trial period expired (429)

Code: A0021

You’re currently in limited access mode. To unlock full API functionality, please upgrade your plan by contacting support at support.