Errors

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Access forbidden (403)

Code: A0001 You don’t have the necessary permissions to access this feature or information. Please check Get access and Authentication.

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Timeout (504)

Code: A0002 The allowed time for this request has passed. Please try again with smaller request size or contact the support.

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Bad request (400)

Code: A0003 Your request couldn’t be processed. Please check the relevant documentation, base URL, endpoint, Content-Type header, required fields, field format (e.g. UUIDs) and try again.

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Invalid token (403)

Code: A0004 The provided token was incomplete or not in correct format. Please check the token or contact the support.

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Invalid user (403)

Code: A0005 The provided token contains an invalid user. Please check the token or contact the support.

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Invalid ID (400)

Code: A0006 The provided ID is in an incorrect format or shape. Please check the documentation for required ID formatting such as UUID.

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Interaction not found (404)

Code: A0007 The requested interaction could not be found in our system. Ensure the interaction exists and you have permission to access it through the listing endpoint.

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Invalid UUID (400)

Code: A0008 The provided UUID is in an incorrect format or shape. Please check the documentation for required ID formatting such as UUID.

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Document not found (404)

Code: A0009 The requested document could not be found in our system. Ensure the document exists and you have permission to access it through the listing endpoint.

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Error processing (500)

Code: A0010 The request could not be performed at the moment. Please try again later or contact the support.

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Recording not found (404)

Code: A0011 The requested recording could not be found in our system. Ensure the recording exists and you have permission to access it through the listing endpoint.

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Transcript not found (404)

Code: A0012 The requested transcript could not be found in our system. Ensure the transcript exists and you have permission to access it through the listing endpoint.

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Bad query in URL (400)

Code: A0013 The query parameters are invalid or incomplete. Please verify them against the endpoint specification.

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Template section not found (404)

Code: A0014 The requested template section could not be located in our system. Ensure the template section exists and you have permission to access it.

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Invalid context structure (400)

Code: A0015 The specified context structure is invalid. Ensure the request matches the expected format.

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Limit reached (400)

Code: A0016 The provided input exceeds the maximum allowed limit. Please provide a different value or check the endpoint’s documentation.

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Duplicate value (400)

Code: A0017 The value provided already exists. Duplicate entries are not allowed for this field. Refer to the endpoint specification for the field.

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Unsupported language (400)

Code: A0018 The requested language is not supported by the endpoint. Please check the supported languages or contact the support.

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Fact group not found (404)

Code: A0019 The requested fact group was not found in the system. Double-check such a group exists or contact the support.

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Fact not found (404)

Code: A0020 The requested fact was not found in the system. Double-check such a group exists or contact the support.

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Insufficient balance (429)

Code: A0021 You’re currently in limited access mode. To unlock full API functionality, please add credits to continue using the API. For assistance, contact support.